FREQUENTLY ASKED QUESTIONS

We want you to enjoy what is inside and outside a Deciao can. So we are totally transparant. We are proudly sharing our ingredients on our packaging and here in our webshop.

 

Let's start off with a list of things you'll never find in our products. And a list of stuff we value and which you will always find in our products. Still have more questions? Have a look in our categorized FAQs or search for a specific term.

You didn't find your question or the right answer in the FAQ's? We're here to help so please contact us via ciao@deciao.com or just shoot some questions over our chat. No bots here, just real people. 

NO

No sugar or carbs

No "natural flavors" made in a lab 

No artificial ingredients, sweeteners or colors

no playing by the rules

no bull shit 

YES

Certified Organic

Gluten-free & vegan

Selfmade organic flavors

Keto-friendly (no carbs)

Good times included

FAQ's

Top Questions

What is a een Hard Seltzer?


Hard Seltzer is a very populare drink in America. Most Hard Seltzers consist of 4 to 6% alcohol, sparkling water and a flavor. Very simple. Read more about how we make our unique Deciao Hard Seltzer in our Blog.




Is Deciao Hard Seltzer sweet?


No, nothing sweet here! Deciao Hard Seltzer contains no sugar or any sweeteners. So zero really means zero.




Where can I buy Deciao Hard Seltzer


Go to our shop, add a product to your cart and place the order, it's that simple.




Is Deciao Hard Seltzer Certified Organic?


Yes, we are SKAL certified in the Netherlands according to NL-BIO-01.




How many calories are in a Deciao Hard Seltzer?


Per can of 330 ml just 89 calories.




Why does Deciao have more calories than other brands?


That's simple, they have a smaller cans 250 ml (we use 330 ml) and contain only 4- 4,5% alcohol (we have 5%). So with Deciao you get more ml and more alcohol which logically resutls in a few more calories.




How much alcohol is in Deciao Hard Seltzer?


5% alcohol per 330ml can.




How much sugar or carbs are in Deciao Hard Seltzer?


0 grams of sugar and 0 grams of carbs.




Are Deciao Hard Seltzers gluten-free?


Yes, we are!




Are Deciao Hard Seltzers Vegan?


Yes, we love animals and our beautiful planet, so all our products are vegan.




Does Deciao Hard Seltzer contain anything artificial?


No, nothing artificial here! What you see is what you get.




Does Deciao Hard Seltzer need to be refrigerated?


We believe Deciao Hard Seltzer tastes best when they’re ice cold, so we recommend refrigerating them or pouring them in an ice cold glass before drinking.





Shipping & Payment

Who is your shipping carrier?


Our shipping partner is PostNL. They are responsible for our fullfilment, shipping and returns.




What are the delivery times?


The Netherlands: Mon-Fri order before 15:00 for next day delivery. For some products we do offer sameday delivery in Amsterdam, Nijmegen and Utrecht, even in the weekends. Germany: Shipping takes 2-5 working days Belgium: Shipping takes 2-5 working days




How can I follow my order?


When our fullfilment partner (PostNL) has created the shipping label, we will add the Track & Trace code to the shipping email. With this code and link you will be able to track your order online and in the PostNL app.




Can I cancel my order?


Yes you can, if you send us an email within 15 minutes of your order. After this your order is processed and can't be cancelled.




Can I change my order or adress?


Yes you can, if you send us an email within 15 minutes of your order. After this your order is processed and can't be cancelled.




Which payments do you accept?


We accept all major creditcards and iDeal.




Can I pick up my order?


Yes, you can. This option is available during checkout. You can pick up your order in Amsterdam or Nijmegen. But please let us know through our chat or by sending an email to ciao@deciao.com as these are home adresses and not stores.




What are the shipping costs?


The Netherlands: We charge € 3.99 shipping costs, on orders above €60 we offer free shipping. Germany: Fixed price of €5.99 Belgium: Fixed price of €5.99





Business

I am a retailer - how can I sell Deciao Hard Seltzer?


We have a special business website www.deciao.business where you can find all kinds of information about selling as a retailer. Or just send an email to info@deciao.business.




I am a wholesaler - how can I distribute Deciao Hard Seltzer?


Please contact us at info@deciao.business




I have a bar / restaurant - how can I sell Deciao Hard Seltzer?


We have a special business website www.deciao.business where you can find all kinds of information about selling as a bar or restaurant. Or just send an email to info@deciao.business




I want to work for Deciao Hard Seltzer - Do you have any job openings?


We don't have a special job opening page so far, but you can always send an email with your CV and motivation to ciao@deciao.com.




I want to do a collaboration with Deciao Hard Seltzer


We love collabs so send us an email at ciao@deciao.com and we will be right back at you.





Ingredients

What ingredients are in your products?


We love transparency so you can find all our ingredients right on our cans. Below you will find all ingredients per flavor Fall in Love: Carbonized alcohol water from fermented organic grains (gluten free), flavor from distilled organic cinnamon, orange and turmeric. Italian Attitude: Carbonized alcohol water from fermented organic grains (gluten free), flavor from distilled organic bergamot, grapefruit and lemon. Moscow Mule Chic: Carbonized alcohol water from fermented organic grains (gluten free), flavor from distilled organic cucumber, lime and three types of ginger.




Why are your products organic?


We developed our certified organic hard seltzers using only organic ingredients because we know that today’s consumers are more careful than ever about what they put in their bodies. This is why we provide full transparency about our ingredients on every Deciao can.




How is Deciao Hard Seltzer gluten-free if its made from organic grains?


After fermentation we filter all grains out of our alcohol base, then we destill our alcohol to be 100% sure there are no gluten left.




Why don't you add sugars?


We like it clean and crisp, so we don't add any sugar or sweetners.




Where do the calories come from?


All calories come directly from the 5% alcohol. Nothing else.




What is the "best before date?


The best before date can be found on the bottom of the can. Usually this is one year after production, however, because we don't use any weird ingredients you can drink it after this date as well.





WE'RE HERE TO HELP

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Email ciao@deciao.com

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